Union Hand-Roasted is committed to protecting your privacy and promises not to share any information we collect with any third party.
However, as our online shop is mail order, it is necessary for us to gather certain pieces of personal information in order to fulfil our service and make your shopping experience as simple and easy as possible.
Please take a moment to ensure you are aware of your rights when using our shop:
Before you order, you need to set up an account with us. For this, we need to know your name, e-mail address, telephone number and full delivery address. We store this information securely so that it makes your online shopping quick, and effective. It also allows us to contact you should anything untoward happen with your order.
At our checkout, we ask for your credit or debit card number, expiry and start date, issue number (if applicable) and security code. We ask for this each time and do not retain in accordance with current data protection legislation. We also ask for a despatch address if you require your order to be sent as a gift, or to a place of work. Again, this information is not retained by Union Hand-Roasted.
We may also use the information we collect to occasionally notify you of site updates and also seasonal offerings through the year. If you would rather not receive this information, please tick the relevant field in the 'Your Account' section.
When you place an order with your credit or debit card, it is done using a secure server. The 128 bit secure server software (SSL) encrypts all credit card information you input.
If you would rather not send your credit/debit card details to us over the Internet then please contact us and place your order over the phone by calling us on +44(0) 20 7474 8990.
We strongly recommend that you do not email an order to us containing credit card information, because most email is sent un-encrypted and so is not secure.
All our customer data held online is encrypted and held in a secure environment.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive - and are required by our site so you can store items into your shopping basket. We have developed our site so that you can retain items in your shopping basket for another occasion even if you do not wish to buy at that time. Our cookies do not contain any personally identifying information.
You can disable cookies if you wish using the options in your internet browser, but you will not be able to use our online ordering service if you do.
By using our web site, you consent to the collection and use of this information by Union Hand-Roasted. If we decide to change our privacy policy at any time, we will post those changes on this page so you are always aware of what information we collect and how we use it.
If for whatever reason you feel that Union Hand-Roasted has not adhered to the principles as stated above, please contact us.