Terms and Conditions

Our online shop is a service operated by Union Hand-Roasted, in partnership with our internet payment partner Secure Trading. Please take a moment to browse the terms and conditions of using our site:

Privacy

Please click here to read our detailed privacy policy.

Our coffee

All our coffees are of exceptional quality and are hand roasted in our London Roastery.

We pack our ready ground coffees in special heat sealed bags flushed with inert nitrogen gas, to protect each coffee's quality and fine flavours. Our hand packed, 227g whole bean and ground to order coffees are best enjoyed within four months of purchase, even when stored in a freezer.

Subscription services

Roastmaster service

We provide these for coffee fans to explore and enjoy our world of coffee. Our Roastmaster subscriptions consist of a different coffee eachg month personally selected by us from our portfolio. We are unable to accept advance start dates of more than a full calendar month for these packages. Postage is included in all shipments except for the initial starter pack order shipment.

Be-spoke recurring subscription orders

These can be set up online for any coffee, for any delivery frequency. Postage will be added for every order shipment.

Advance orders

Advance orders may be requested of up to a full calendar month through the website. For longer periods for advance orders e.g. to be delivered in 2 months time or more, please contact us direct to discuss. We cannot guarantee the availability of coffees due to seasonal variations. See Coffee Substitution below. 

Delivery

UK
We aim to despatch all orders within 48 working hours of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible. Delivery dates in the immediate future can be requested and we will endeavour to meet these. Customers will be contacted in circumstances where this is not possible.

UK shipping costs
Product weight ordered UK mainland except locations  adjacent Scottish Highands and Isle of Wight - 
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30
N.Ireland, Channel Islands, Scilly Isles, Isle of Man, Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
0 – 750g             £3.50 £3.50 £3.50
751g – 1250g             £4.50 £4.61 £4.61

1251g – 
1750g
£4.50 £5.44 £5.44
1751g - 4750g             £4.50 £10 £10.75
+ 4751g             FREE £10 £16

 

Orders with a product weight of up to 750g sent via Royal Mail first class post.  All orders over 751g are sent DPD/Interlink via their secure, signed for courier service. Our online shop has a minimum transaction value of £7.50, excluding postage and packing.

International
We are happy to deliver to international addresses. Orders need to be placed with a valid postcode/zipcode to allow our couriers to locate and quote for correct shipping cost.

2013 prices up to 2kg

  Europe * International Zone 1 * International Zone 2 *
0 – 1000g             8.46 13.68 14.46
1001g – 1500g             12.52 23.53 24.67
1501g – 2000g 14.70 25.20 26.94

For country zone list please click here.

If you would rather order by phone, please call the Roastery on +44 20 7474 8990 and we will happily take your order and quote for shipping if relevant.

Where goods are unavailable, or out of stock, Union Hand-Roasted will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the 'my account' section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.

 

Our online shop has a minimum transaction value of £7.50, excluding postage and packing.

Returns and refunds

If you are unsatisfied with the contents of your despatch you must contact us, either by telephone or email within 24 hours of receipt to inform us of your issue.

Union Hand-Roasted does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.

Pricing

Prices are charged according to those published on the site on the day of purchase. Union Hand-Roasted reserves the right to alter prices to reflect changes in material costs. As our coffees are a food item, they are not VAT-chargeable.

Coffee substitution

Union Hand-Roasted enters into medium to long-term agreements with coffee farmers and producers. However, due to seasonal variations, some of our coffees may not be available or, for reasons out of our control, we may no longer be able to source coffees from a given farm, co-operative or origin. In these instances, we may choose to work with another producer from that origin, or, if we feel we cannot source a coffee of sufficient quality, not source from that origin at all.

Payment by cheque

We cannot accept payments made by cheque.

Customer service

If you wish to register a complaint or comment please use the details found within the contact us section. You may do so either by phone, fax, email or post. We will deal with your query as soon as possible.

Statutory rights

Please note that nothing contained within these terms and conditions affects your right as a consumer.

Copyright

All material, images, text, packaging design and other information found on this site remains the property of Union Hand-Roasted and cannot be used without the expressed permission of Union Hand-Roasted.

Disclaimer

Union Hand-Roasted cannot accept responsibility for any misuse of our website.

 

OFFERS AND COMPETITIONS

T’s&C’s for Half Price Offer (Online only)
Half Price Introductory Offer - Mail Order ONLY 

  1. The offer is promoted via selected online websites.
  2. Introductory Offer limited to one claim per person throughout the promotional period.
  3. The offer is not valid with any other promotional discount and cannot be exchanged for cash. Codes are unique and can only be entered and redeemed once. Once entered and redeemed, all codes will be rendered void for further entry attempts.
  4. Offer only valid online at www.unionroasted.com and only against mail order purchases.
  5. The offer entitles the user to 50% off the regular price of any single coffee products (250g or 1kg pack size but not subscriptions), with an upper weight limit of 1kg on the discounted order. This does not affect your statutory rights.
  6. Postage will be charged as usual in accordance with shipping terms.
  7. Discount is not against shipping or other coffee product categories including all gifts, subscriptions and accessories.
  8. Coffees will be roasted to order no later than 5 working days from order date, and dispatched by relevant courier (see shipping section) with a delivery leadtime of 2-3 working days.
  9. We reserve the right to offer alternative coffees of equal or greater value should the advertised, or customers chosen coffee, be out of stock for whatever reason. Offer subject to stock availability.
  10. Offer not available to retailers.
  11. Cannot be redeemed in shops, cafes, supermarkets or any other online stores.
  12. Offer valid to May 31st 2014.
  13. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimize the effect to the consumer in order to avoid undue disappointment.
  14. The promoter is Union Hand-Roasted coffee, 7A South Crescent, London, E16 4TL
  15. Please email roastmaster@unionroasted with any queries.


T’s&C’s for Daily Draw 20% Offer

  1. The offer was promoted via a Daily Draw promotion online on google search in relation to the SPINxLCF event.
  2. Offer limited to one claim per person throughout the promotional period.
  3. The promotion code is available to competition entrants only.
  4. Promotion expires on January 31st 2014.
  5. The offer is not valid with any other promotional discount and cannot be exchanged for cash. Codes are unique and can only be entered and redeemed once. Once entered and redeemed, all codes will be rendered void for further entry attempts.
  6. Offer only valid online at www.unionroasted.com and only against mail order purchases.
  7. The offer entitles the user to 20% off the regular price of any single coffee products (250g or 1kg pack size but not subscription products, gifts or accessories). This does not affect your statutory rights.
  8. Postage will be charged as usual in accordance with shipping terms.
  9. Discount is not against shipping or other coffee products in other categories including all gifts, subscriptions and accessories.
  10. We aim to roast and dispatch within 48 working hours, but at promotional periods these times may change. Orders are dispatched by relevant courier (see shipping section on http://www.unionroasted.com/terms-and-conditions) with a delivery leadtime of around 2-3 additional working days.
  11. We reserve the right to offer alternative coffees of equal or greater value should the advertised, or customers chosen coffee, be out of stock for whatever reason. Offer subject to stock availability.
  12. Offer not available to retailers.
  13. Cannot be redeemed in shops, cafes, supermarkets or any other online stores.
  14. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimize the effect to the consumer in order to avoid undue disappointment.
  15. The promoter is Union Hand-Roasted coffee, 7A South Crescent, London, E16 4TL
  16. Please email roastmaster@unionroasted with any queries.

 

 

T’s&C’s Free Delivery  Offer
Mail Order ONLY


  1. The offer is promoted via our email newsletter.
  2. This offer is for one purchase and can only be used once. Codes are unique and can only be entered and redeemed once. Once entered and redeemed, all codes will be rendered void for further entry attempts.
  3. The offer is not valid with any other promotional discount and cannot be exchanged.
  4. Offer only valid online at www.unionroasted.com and only against mail order purchases.
  5. Cannot be redeemed in shops, cafes, supermarkets or any other online stores.
  6. Offer available in the United Kingdom only.
  7. The offer entitles Union mail order customers free delivery against one order.
  8. Discount is not against other product categories including all coffees, gifts, subscriptions and accessories.
  9. Offer available to April 30th 2013.
  10. The promoter is Union Hand-Roasted coffee. 
  11. Please email roastmaster@unionroasted with any queries.

 

Gift Vouchers

  1. Gift vouchers are redeemable against any product on the website.
  2. Gift vouchers will have different expiry dates, normally printed on the communication accompanying the voucher, or the voucher itself. This would normally be a life span of 6 months from issue date. 
  3. The voucher cannot be exchanged for cash. Codes are unique and can only be entered and redeemed once. Once entered and redeemed, all codes will be rendered void for further entry attempts.
  4. Offer only valid online at www.unionroasted.com and only against mail order purchases.
  5. The offer entitles the user to the value of the voucher off the listed website price of any product(s). Discount will be applied at checkout and will be deducted from the shopping cart total. This does not affect your statutory rights.
  6. Postage will be charged as usual in accordance with shipping terms, and will be added on after the discount is applied.
  7. Discount is not against shipping.
  8. We reserve the right to offer alternative coffees of equal or greater value should the advertised, or customers chosen coffee, be out of stock for whatever reason.
  9. Gift voucher cannot be redeemed in shops, cafes, supermarkets or any other online stores.
  10. The promoter is Union Hand-Roasted coffee, 7A South Crescent, London, E16 4TL
  11. Please email roastmaster@unionroasted with any queries.