Terms and Conditions

Our online shop is a service operated by Union Hand-Roasted, in partnership with our internet payment partner Secure Trading. Please take a moment to browse the terms and conditions of using our site:

Privacy

Please click here to read our detailed privacy policy.

Our coffee

All our coffees are of exceptional quality and are hand roasted in our London Roastery.

We pack our ready ground coffees in special heat sealed bags flushed with inert nitrogen gas, to protect each coffee's quality and fine flavours. Our hand packed, 227g whole bean and ground to order coffees are best enjoyed within four months of purchase, even when stored in a freezer.

Subscription services

We provide these for coffee fans to explore and enjoy our world of coffee. Our Roastmaster subscriptions consist of coffees personally selected by us from our portfolio and differ each month. We are unable to accept advance start dates of more than a full calendar month for these packages. 

Advance orders

Advance orders may be requested of up to a full calendar month through the website. For longer periods for advance orders e.g. to be delivered in 2 months time or more, please contact us direct to discuss. We cannot guarantee the availability of coffees due to seasonal variations. See Coffee Substitution below. 

Delivery

We aim to despatch all orders within two to five working days. During peak mail order periods (for instance, Christmas season), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible. Delivery dates in the immediate future can be requested and we will endeavour to meet these. Customers will be contacted in circumstances where this is not possible.

The Union Hand-Roasted online shop can only accept orders from within the United Kingdom, with a valid postcode. However, Union Hand-Roasted is very happy to take orders from elsewhere over the phone. Please call the Roastery on +44 20 7474 8990 and we will happily take your order and quote for shipping if relevant. Please note that due to bio-terrorism legislation introduced in the United States of America following September 11 2001, it is no longer commercially viable for us to ship mail order coffees to this country. Please accept our apologies.

Please note that due to bio-terrorism legislation introduced in the United States of America following September 11, it is no longer commercially viable for us to ship mail order coffees to this country. Please accept our apologies.

Where goods are unavailable, or out of stock, Union Hand-Roasted will advise customers appropriately through the online shop.

Orders with a product weight of up to 1kg are charged £2 and sent via Royal Mail first class post. Orders 1.001kg to 5kg product weight are charged £3.50. Orders with product weight over 5.001kg are FREE of postage. All orders over 1.501kg are sent via our secure, signed for courier service. Our online shop has a minimum transaction value of £7.50, excluding postage and packing.

Our online shop has a minimum transaction value of £7.50, excluding postage and packing.

Returns and refunds

If you are unsatisfied with the contents of your despatch you must contact us, either by telephone or email within 24 hours of receipt to inform us of your issue.

Union Hand-Roasted does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.

Pricing

Prices are charged according to those published on the site on the day of purchase. Union Hand-Roasted reserves the right to alter prices to reflect changes in material costs. As our coffees are a food item, they are not VAT-chargeable.

Coffee substitution

Union Hand-Roasted enters into medium to long-term agreements with coffee farmers and producers. However, due to seasonal variations, some of our coffees may not be available or, for reasons out of our control, we may no longer be able to source coffees from a given farm, co-operative or origin. In these instances, we may choose to work with another producer from that origin, or, if we feel we cannot source a coffee of sufficient quality, not source from that origin at all.

Payment by cheque

We cannot accept payments made by cheque.

Customer service

If you wish to register a complaint or comment please use the details found within the contact us section. You may do so either by phone, fax, email or post. We will deal with your query as soon as possible.

Statutory rights

Please note that nothing contained within these terms and conditions affects your right as a consumer.

Copyright

All material, images, text, packaging design and other information found on this site remains the property of Union Hand-Roasted and cannot be used without the expressed permission of Union Hand-Roasted.

Disclaimer

Union Hand-Roasted cannot accept responsibility for any misuse of our website.

OFFERS AND COMPETITIONS

Breakfast competition with Rude Health

1. This offer is open to anyone visiting www.unionroasted.com
2. The offer is not valid with any other promotional discount and cannot be exchanged.
3. Prize is one 'Get Up Now' breakfast bundle, including paired coffees and cereals.
4. 5 winners from the full list of entrants will be picked at random by a person independent to the businesses involved in the promotion.
5. Cannot be redeemed in shops, cafes, supermarkets or any other online stores.
6. Offer available in the United Kingdom only.
7. Offer closing date is May 31st 2012, after which date any winners will be contacted directly via the email address they entered from.
8. The promoter is Union Hand-Roasted coffee. 
9. Please email roastmaster@unionroasted with any queries.

Facebook/London Coffee Festival competition

1. This offer is open to anyone visiting www.facebook.com/unionroasted
2. The offer is not valid with any other promotional discount and cannot be exchanged.
3. Prize is a pair of standard tickets to the London Coffee Festival only. Transfers, travel and accomodation are not included.
4. The first 6 comments against the 'London Coffee Festival' March 29th 11:22am post on www.facebook.com/unionroasted will be chosen as the winners.
5. Cannot be redeemed in shops, cafes, supermarkets or any other online stores.
6. Offer available in the United Kingdom only.
7. The offer entitles visitors to www.facebook.com/unionroasted the chance of entry to the London Coffee Festival on one day. The organiser reserved the right of admission as per their Terms.
8. Offer closing date is April 10th 2012, after which date any winners will be contacted directly via Facebook, email or phone.
9. The promoter is Union Hand-Roasted coffee. 
10. Please email roastmaster@unionroasted with any queries.

Spring Offer - 20% off 

1. This offer is for one purchase and can only be used once.
2. The offer is not valid with any other promotional discount and cannot be exchanged.
3. Offer only valid online at www.unionroasted.com.
4. Cannot be redeemed in shops, cafes, supermarkets or any other online stores
5. Offer available in the United Kingdom only.
6. The offer entitles the Union Roasted customers 20% off a coffee purchase
7. Discount is not against shipping or other product categories including all gifts, subscriptions and accessories.
8. Offer available to April 30th 2012.
9. The promoter is Union Hand-Roasted coffee. 
10. Please email roastmaster@unionroasted with any queries.

20% off Coupons

1. This offer is for one purchase and can only be used once.
2. The offer is not valid with any other promotional discount and cannot be exchanged.
3. Offer only valid online at www.unionroasted.com.
4. Cannot be redeemed in shops, cafes, supermarkets or any other online stores
5. Offer available in the United Kingdom only.
6. The offer entitles the Union Roasted customers 20% off a coffee purchase
7. Discount is not against shipping or other product categories including all gifts, subscriptions and accessories.
8. Offer available to December 31 2012.
9. The promoter is Union Hand-Roasted coffee. 
10. Please email roastmaster@unionroasted with any queries.

Starter Kit competition TRADE ONLY - September 2011

1. This offer is for customers of wholesalers stocking Union Hand-Roasted coffee products.
2. The offer is not valid with any other promotional discount and cannot be exchanged.
3. Competition entry is through www.facebook.com/unionroasted and in accordance with promotional email communication from Union Hand-Roasted coffee
   wholesalers.
4. Cannot be redeemed in shops, cafes, supermarkets or any other online stores.
5. Offer available in the United Kingdom only.
6. The competition prize is one starter kit per qualifying wholesaler.
7. The starter kit comprises 2 x 6x227g mixed cases Union Hand-Roasted coffee, consumer tasting notes, and 2 x 12oz Union Hand-Roasted coffee latte mugs.
8. Qualifying wholesalers will be those with 3 or more customer competition entries each. 
9. Discount is not against shipping or other product categories including all gifts.
10. Competition live from August 22 - September 6 2011.
11. The promoter is Union Hand-Roasted coffee.
12. Please email roastmaster@unionroasted with any queries.

'Saturday Roast' - Food Blogs - 10% off Coupons September 24 2011

1. This offer is for one purchase and can only be used once.
2. The offer is not valid with any other promotional discount and cannot be exchanged.
3. Offer only valid online at www.unionroasted.com.
4. Cannot be redeemed in shops, cafes, supermarkets or any other online stores
5. Offer available in the United Kingdom only.
6. The offer entitles the Union Roasted customers 10% off a coffee purchase
7. Discount is not against shipping or other product categories including all gifts, subscriptions and accessories.
8. Offer available from September 24 - December 312011.
9. The promoter is Union Hand-Roasted coffee. 
10. Please email roastmaster@unionroasted with any queries.